Report a problem
Tell the product team about a bug, a rough edge, or an idea — straight from the AI assistant, without leaving mTime.
What you can report
The assistant can file four kinds of feedback:
| Type | Use it for |
|---|---|
| Bug | Something is broken or behaves incorrectly |
| Issue | Something is confusing or gets in your way |
| Improvement | A change that would make something work better |
| Feature | A new capability you’d like to see |
You don’t need to pick the type yourself — the assistant chooses it from what you describe.
Reporting from the assistant
- Open the AI assistant with ⌘H (or Ctrl+H on Windows), or from the AI Assistant button.
- Describe the problem or idea in your own words — for example, “the team calendar toolbar scrolls out of view when I scroll down”.
- When the assistant recognizes feedback, it prepares a report card in the chat with a short summary and a suggested description.
Reporting a technical error
If something goes wrong while you’re working, mTime may show an error message with a Report this problem button. Clicking it opens the assistant with the error already described, so you can send the report in a couple of clicks.
Review before you send
The report card lets you check and adjust everything that will be sent:
- Description — The assistant fills this in for you, and you can edit it freely. Add anything that helps the team understand the problem: what you were doing, what you expected, and what happened instead.
- Screenshots — Click Add screenshot to capture the screen and draw a box, arrow, or note on the part that’s relevant. You can add several, and remove any you don’t want.
- Your name — Shown so you know it travels with the report, in case the team needs to follow up.
Need to capture a different screen while writing your report? Hide the chat and the report becomes a small floating bubble you can drag around, so you can move through mTime and take screenshots without losing what you’ve written.
When everything looks right, click Send report .
What happens next
Your report goes straight to the product team. For bugs and issues, a snapshot of the relevant data is attached automatically to help them investigate — with personal details removed.
You won’t be sent to an external tracker. Instead, the assistant confirms the report was filed, and when the team resolves it you hear back twice: a note appears in that same conversation, and you get an email with a link straight to it — so the answer reaches you even if you aren’t in mTime at the time.